• Customer Support:
  • ****@gmail.com

FAQ

Generally, we take about 24 hours to solve an issue. However, in certain cases, especially those involving coordination between various departments, it might take longer. Please bear with us, we are doing our best to help you.
There, you can enter your phone number to see all the complaints registered under your number. You can then re-post any of your previous complaints.

Yes, you can re-open a past complaint. All complaints are registered under the phone number that you gave at the time of registering the complaint. Click the link below to go to the New Grievance page.  

There, you can enter your phone number to see all the complaints registered under your number. You can then re-post any of your previous complaints.

All complaints are registered under the phone number that you gave at the time of registering the complaint. Enter that phone number on the Complaints page and click “Submit”. The system will display all pending complaints made under the given phone number.
Call the general phone number   **** ******* and a Customer Service Representative will help you contact the right officer.
Alternatively, you may refer to the following page to find out the concerned officer for your ward and his contact number.

As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

On the Home page of the ICTS website and on every page on the website, at the very bottom, you can find the link “Feedback”. Click that and the system will display the Feedback page. You can make your comments there.
As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

Currently, other than the website, you may also make complaints via:
  • Telephone :   **** *******
  • E-mail : ****@gmail.com
  • Facebook : 
  • WhatsApp : *** *** ****
As soon as you make a complaint, our system will send your mobile a message informing of the same. Once the complaint is solved, our system will again send you a message informing you that the complaint is solved. To check the status of your complaint before it is solved, enter the Complaint Reference Number OR your phone number on the Complaint Tracking page to see the current status. Address of the Complaint Tracking page:

At present, we have a total of over one hundred categories of complaints which come under the purview of 7 departments. Please check the table below to see the list of complaints under each department.

SNo
Department Name
Complaint Category
1
Administration
Staff Behaviour
2
Ticketing & Entry
3
Electrical
Fountain Electrical Issues
4
Lighting
5
Garden
Flower Beds & Plants
6
Garden Maintenance
7
Lawn Maintenance
8
Tree Pruning / Fallen Trees
9
Mechanical
Mechanical Related Issues
10
Others
Others
11
Plumbing
Plumbing Related
12
Sanitation
Cleanliness
13
Garbage Collection
14
Toilet Maintenance
15
Security & Parking Related
Security & Vehicle Parking Related Issues

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